At OROCAB (A brand of Sharma Tour & Travel), we aim to deliver a reliable, safe, and on-time travel experience. This Service Delivery Policy explains how our cab and taxi services are dispatched, confirmed, and executed:

1. Booking Confirmation

Once you make a booking online or via the app, you will receive an immediate SMS/WhatsApp notification and an email with your booking ID and tentative travel details.

2. Cab & Driver Allocation

Driver and vehicle assignment details (Driver Name, Phone Number, Vehicle Model, and Registration Number) are sent to you 2 to 4 hours prior to your scheduled pickup time via SMS/WhatsApp.

3. Wait Time & Delays

• Standard Pick-up: The driver will wait up to 30 minutes at your specified pickup location free of charge.
• Airport Pick-up: Free waiting time is extended up to 45 minutes from the flight landing time to allow for baggage clearance.
• If delays exceed these limits, nominal wait-time charges may apply as per the quotation.